Frequently Asked Questions
Everything you need to know about your cricket gear and orders.
How do I choose the correct cricket bat size?
Bat size depends on the player's height. Generally, a 'Full Size' or 'Short Handle' bat is for players 5'9" and above, while Harrow, Size 6, and Size 5 are designed for junior players of varying heights. Check our size guide for specific measurements.
Do you offer professional bat knocking-in services?
Yes, we offer a professional knocking-in service which includes oiling, hand-knocking, and applying an anti-scuff sheet to ensure your bat is match-ready and protected from the start.
What is your return policy for cricket equipment?
We accept returns within 30 days of purchase, provided the items are in their original packaging and unused condition. Please note that customized items or bats that have been used in the nets cannot be returned.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days. We also offer expedited shipping options via DHL or FedEx which can deliver within 3-5 business days depending on your location.
Are the cricket bats made from genuine English Willow?
Absolutely. We source bats from top-tier brands that use Grade 1, 2, and 3 English Willow. Each product description specifies the type of willow used so you can make an informed choice.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.